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Insights from the Edge

Insights from the Edge

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Change Management

+1

What Actually Breaks During Integrations (And Why)

May 2, 2026

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4 min read

What Actually Breaks During Integrations (And Why)

Integration Insights, Part 1 of 3

Amelia Waters
Amelia Waters

Change Management

Enabling Enduring Skills in a World of AI

Apr 4, 2026

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6 min read

Enabling Enduring Skills in a World of AI

What to do for our young people...

Amelia Waters
Amelia Waters

Business Transformation

+1

The Complexity Tax: How Mid-Market Companies Accidentally Engineer Their Own Growth Ceiling

Nov 15, 2025

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7 min read

The Complexity Tax: How Mid-Market Companies Accidentally Engineer Their Own Growth Ceiling

Let’s be honest about customer support: if you can’t make a PB&J sandwich, you’re not making crème brûlée.

Amelia Waters
Amelia Waters

Articles

Change Management

+3

Budget Season Is When Complexity Gets Baked In, Not Cut

Sep 7, 2026

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2 min read

Budget Season Is When Complexity Gets Baked In, Not Cut

Why the strategic plan and the budget run on separate clocks, and what it takes to close the gap before either one locks.

Amelia Waters
Amelia Waters
AI Didn't Cause the Cheating. Easy A's Did.

Aug 4, 2026

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2 min read

AI Didn't Cause the Cheating. Easy A's Did.

A Gen-X parent on gut classes, misaligned incentives, and the AI cheating scandal everyone's talking about wrong

Amelia Waters
Amelia Waters

Change Management

+2

Trust Before Technology

Jul 23, 2026

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2 min read

Trust Before Technology

Why AI adoption in healthcare is about trust, not technology.

Amelia Waters
Amelia Waters

Change Management

+2

The Consumerization Reckoning

Jul 22, 2026

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2 min read

The Consumerization Reckoning

Patients now run their own health like a business. Most systems haven't caught up.

Amelia Waters
Amelia Waters

Change Management

+2

The Incentive Problem

Jul 22, 2026

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2 min read

The Incentive Problem

What a room full of health system CEOs revealed about fixing the wrong problem.

Amelia Waters
Amelia Waters

Change Management

+1

What Separates Fast Integrations from Slow Ones

Jul 2, 2026

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4 min read

What Separates Fast Integrations from Slow Ones

Integration Insights, Part 2 of 3

Amelia Waters
Amelia Waters
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