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Insights from the Edge

Insights from the Edge

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Change Management

+1

What Actually Breaks During Integrations (And Why)

May 2, 2026

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4 min read

What Actually Breaks During Integrations (And Why)

Integration Insights, Part 1 of 3

Amelia Waters
Amelia Waters

Change Management

Enabling Enduring Skills in a World of AI

Apr 4, 2026

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6 min read

Enabling Enduring Skills in a World of AI

What to do for our young people...

Amelia Waters
Amelia Waters

Business Transformation

+1

The Complexity Tax: How Mid-Market Companies Accidentally Engineer Their Own Growth Ceiling

Nov 15, 2025

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7 min read

The Complexity Tax: How Mid-Market Companies Accidentally Engineer Their Own Growth Ceiling

Let’s be honest about customer support: if you can’t make a PB&J sandwich, you’re not making crème brûlée.

Amelia Waters
Amelia Waters

Articles

AI Didn't Cause the Cheating. Easy A's Did.

Aug 4, 2026

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2 min read

AI Didn't Cause the Cheating. Easy A's Did.

A Gen-X parent on gut classes, misaligned incentives, and the AI cheating scandal everyone's talking about wrong

Amelia Waters
Amelia Waters

Change Management

+2

Trust Before Technology

Jul 23, 2026

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2 min read

Trust Before Technology

Why AI adoption in healthcare is about trust, not technology.

Amelia Waters
Amelia Waters

Change Management

+2

The Consumerization Reckoning

Jul 22, 2026

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2 min read

The Consumerization Reckoning

Patients now run their own health like a business. Most systems haven't caught up.

Amelia Waters
Amelia Waters

Change Management

+2

The Incentive Problem

Jul 22, 2026

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2 min read

The Incentive Problem

What a room full of health system CEOs revealed about fixing the wrong problem.

Amelia Waters
Amelia Waters

Change Management

+1

What Separates Fast Integrations from Slow Ones

Jul 2, 2026

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4 min read

What Separates Fast Integrations from Slow Ones

Integration Insights, Part 2 of 3

Amelia Waters
Amelia Waters

Change Management

+1

What a Gaming Alliance Got Right That Most Organizations Struggle With

Jun 6, 2026

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5 min read

What a Gaming Alliance Got Right That Most Organizations Struggle With

The Scoreboard Was Against Us. The Structure Wasn't.

Amelia Waters
Amelia Waters
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Insights from the Edge

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