Change Management
+2
Jul 23, 2026
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2 min read
Why AI adoption in healthcare is about trust, not technology.
Jul 22, 2026
Patients now run their own health like a business. Most systems haven't caught up.
What a room full of health system CEOs revealed about fixing the wrong problem.
+1
Jul 2, 2026
4 min read
Integration Insights, Part 2 of 3
Jun 6, 2026
5 min read
The Scoreboard Was Against Us. The Structure Wasn't.
May 2, 2026
Integration Insights, Part 1 of 3
Feb 7, 2026
3 min read
Every successful company eventually hits a wall.
Business Transformation
Nov 30, 2025
The “Growth Paradox” that stalls mid-market companies, and the systematic shifts required to break through.
Nov 15, 2025
7 min read
Let’s be honest about customer support: if you can’t make a PB&J sandwich, you’re not making crème brûlée.
Monetization Strategy
Sep 6, 2025
"We're confident our enterprise customers are our most profitable segment."
Aug 3, 2025
A client recently told me, "We bought AI licenses for everyone, but nothing's really changed.
Jul 4, 2025
Customer Support is not as edgy as Product or as sexy as Sales, but it’s a barometer for how a company functions.
