Change Management
+1
Jun 6, 2026
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5 min read
The Scoreboard Was Against Us. The Structure Wasn't.
May 2, 2026
4 min read
Integration Insights, Part 1 of 3
Apr 4, 2026
6 min read
What to do for our young people...
Mar 7, 2026
You're probably leaving 5-9% of your revenue on the table. Here's why.
+2
Feb 7, 2026
3 min read
Every successful company eventually hits a wall.
Business Transformation
Nov 30, 2025
The “Growth Paradox” that stalls mid-market companies, and the systematic shifts required to break through.
Nov 15, 2025
7 min read
Let’s be honest about customer support: if you can’t make a PB&J sandwich, you’re not making crème brûlée.
Oct 12, 2025
9 min read
Before you invest another dollar in strategic sourcing, answer these five questions.
“We saved $2.3M in procurement last year.”
Monetization Strategy
Sep 6, 2025
"We're confident our enterprise customers are our most profitable segment."
Aug 3, 2025
A client recently told me, "We bought AI licenses for everyone, but nothing's really changed.
Jul 4, 2025
2 min read
Customer Support is not as edgy as Product or as sexy as Sales, but it’s a barometer for how a company functions.
Mar 22, 2025
1 min read
Tony Robbins often tells the story about a man who came by his childhood home at Thanksgiving to drop off a basket of food.
Recently a friend from my BCG days, currently a professor of innovation at Stanford University, made a compelling case for why people should be using AI whenever and wherever they can.
When I was a consultant at the Boston Consulting Group, my manager sat me down after a project, pulled out the consultant performance review sheet, and told me how I’d handled my last project.
Process maps are an essential tool for understanding how work flows through an organization.
"You've gone down one path, and I've headed down a different one."
How much time does it actually take to renew a passport?
“Do you know what a blockade is?”
My youngest son loves playing Piggy on Roblox.
When I asked my son, “What is 10 divided by 5?”, his answer was a tilted head and a skeptical arch of an eyebrow.
Complexity Reduction
Over Thanksgiving, my family rented an AirBnB townhouse.
Jan 20, 2025
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